Sysworks provides support services through a series of means in order to enable you to choose the one that best fits the needs of your Business.
Annual contracts of maintenance, on-call support, pre-bought working hours, packets for incidents solutions.
- on call support using remore access technologies to your Business systems, in order to encounter immediately possible problems.
- on site support within the least time response since the need of a technician being present at your premises occurs.
- Solutions of safety back-up so that in every case of damage or even physical loss (destruction, break) of your systems, we are in a position to restore them to their previous functional conditions.
- Annual Contracts of technical support.
- Pre-bought working hours packets for technical support.
- Pre-bought incidents packets for settlement of technical problem incidents and dysfunctions.
- Technical advice services on IT issues. Analysis and study of the electronic data processing needs of your Business, market research on the best financially advantageous as well as certified solutions and presentation of these proposals.
Use of multiple internet lines
Implementation of Load Balancing – Fault Tolerance technologies, which guarantee high speed connection to the internet, using multiple internet lines.
The overall traffic load on the internet (e-mail & browsing) is being shared among the lines while in case of damage in one line, the load is being transferred to the rest achieving uninterrupted access to the internet.